Privacy policy
What happens to the details you give us, and how this website handles analytics and cookies.
Who we are
The Laptop Doctor is a trading name of IT Fast Limited. Registered in England and Wales, company number 12725754. Registered office: 2 Station House, Manor House Lane, Datchet, Slough SL3 9ED. VAT number GB 353437303.
IT Fast Limited is responsible for your personal data. To ask anything about this policy or your data, email hello@thelaptopdoctor.co.uk, call 01753 944 444, or write to us at The Laptop Doctor, 2 Station House, Manor House Lane, Datchet, Slough SL3 9ED.
What this policy covers
The details you send through this website, the record we keep when you bring a device in for repair, the occasional emails we send, and how the website uses analytics, cookies and the map.
What you send us
The repair form asks for your name, phone number, email, your device and what’s wrong with it. You can also give the repair you need, the make and model, up to 3 photos and the best way to reach you. The contact form asks for your name, phone number, device and a message, and your email if you want to give it.
Please don’t put passwords, bank details or other sensitive information in a form.
When you send a form, Cloudflare Turnstile checks that it comes from a person rather than a spam program. To do that, Cloudflare looks at technical details such as your IP address and browser.
Repair records
When you bring a device in, we keep a record of the repair: your name, phone number and email, the device’s make, model and serial number, the fault, the work done and the invoice.
What we use it for
We use your details to reply to you, give you a price, and arrange and carry out your repair. If you give your email on a form, we send you a short email to confirm we’ve got it. The law allows this because you’ve asked us to, as a step before you agree to a repair, and then because we need them to carry out the repair. We keep repair records for our accounts, which the law requires, and so we can deal with warranty claims. We check forms for spam because we have a legitimate interest in keeping the forms working. We never sell your details.
If you ask us to reach you on WhatsApp, we’ll message you there, and WhatsApp’s own privacy policy applies to those messages.
Emails from us
If you’re a customer, or you’ve asked us for a quote, we may send you occasional emails from The Laptop Doctor about our repairs and services. The Privacy and Electronic Communications Regulations allow this for customers and people who’ve asked for a quote (the “soft opt-in”), as long as you can say no, and we do it because we have a legitimate interest in keeping in touch.
If you give your email on one of our forms, we add it to our email list. You can say no when you give us your details: tick “I’d rather not get occasional emails from The Laptop Doctor” on our forms, or tell us when you book your device in. Every email has an unsubscribe link, and you can unsubscribe at any time. If you do, we keep your email address on our unsubscribe list so we don’t email you again.
If you’ve had a repair or asked us about one since June 2020, you’re on the list too, and the unsubscribe link in every email works for you in the same way.
Who else handles your details
We use a small number of companies to run the website, our email and the forms, and for our repair records, accounts and card payments. They handle your details on our behalf and only to provide their service:
- Netlify hosts this website, runs the forms and keeps the copy of each form.
- Cloudflare runs Turnstile, the spam check on the forms.
- Resend sends each form to our mailbox as an email, sends you the email confirming we’ve got it, holds our email list, sends our occasional emails and keeps our unsubscribe list.
- Microsoft hosts our mailbox, in Microsoft 365.
- Google runs Google Analytics, only if you accept analytics cookies.
- Xero keeps our invoices and accounts.
- Square and Stripe take card payments.
- Todoist keeps track of repair jobs while a device is with us.
Netlify, Cloudflare, Google, Resend and Stripe are based in the United States and may handle your details there. All 5 are certified under the UK Extension to the EU-US Data Privacy Framework (the UK-US data bridge), which the UK recognises as giving UK data adequate protection.
Xero, Square and Todoist may handle your details outside the UK, and protect them with standard contractual clauses or similar safeguards, as their own privacy notices explain.
Our Microsoft 365 email is stored in Microsoft’s UK or EU data centres, so it stays in the UK or in countries the UK recognises as giving UK data adequate protection.
How long we keep it
- Form emails. Each form arrives as an email in our mailbox. If it doesn’t lead to a repair, we keep it for 2 years. If it does, we keep it with the repair record.
- A copy of each form. Netlify also keeps a copy of what you typed into the form, without your photos, so that an enquiry isn’t lost if the email fails. It’s deleted automatically after 90 days.
- Repair records. 6 years, for our accounts and in case of a warranty claim.
- Our email list. Until you unsubscribe. If you never do, we take you off the list 7 years after your last repair or quote.
- Analytics. Google Analytics keeps the detailed data it collects for 14 months.
Cookies and analytics
When you first visit, a banner asks whether you accept analytics cookies, with Accept and Reject buttons side by side. Google Analytics only loads if you press Accept. We use it to see how people use the site, such as which pages they visit and whether they call us or send a form, and it never receives your name, phone number, email or anything you type into a form.
If you accept, Google Analytics sets cookies whose names start with _ga, which last up to 2 years. We remember your choice in your browser, and you can change it at any time with the cookie settings link at the bottom of every page. The website itself doesn’t set any other cookies.
Google Maps
The map on our home, contact and area pages comes from Google Maps, and it only loads when you press “Show map”. Until then, nothing is sent to Google. Once the map loads, Google may set cookies and collect details such as your IP address, under Google’s privacy policy. The “Get directions” link opens Google Maps itself.
Your rights
You have the right to:
- ask for a copy of the personal data we hold about you
- have it corrected if it’s wrong, or deleted
- object to, or limit, how we use it
- have it sent to you or someone else in a common format
- unsubscribe from our emails at any time
- withdraw your consent to analytics cookies at any time
To use any of these rights, email hello@thelaptopdoctor.co.uk. We’ll reply within one month.
If you’re unhappy with how we’ve handled your data, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Changes to this policy
We’ll update this page if anything changes. Last updated: 8 November 2026.