Repair terms and conditions
What you can expect from us when we repair your device, and what we ask of you.
Who we are
The Laptop Doctor is a trading name of IT Fast Limited. Registered in England and Wales, company number 12725754. Registered office: 2 Station House, Manor House Lane, Datchet, Slough SL3 9ED. VAT number GB 353437303.
These terms apply to repairs by The Laptop Doctor at our workshop in Datchet.
Diagnosis
Diagnostics are free on most repairs. We find the fault and tell you what the repair will cost, and if you decide not to go ahead, there’s nothing to pay.
Liquid damaged devices are one exception. The liquid damage diagnostic costs £35, including VAT, and you pay it when you drop the device off. If you go ahead with the repair, it comes off the final bill. If you don’t, it covers the diagnosis. See liquid damage repair.
Gaming PCs are the other exception. The gaming PC diagnostic costs £65, including VAT, and you pay it when you drop the PC off. If you go ahead with the repair, it comes off the final bill. If you don’t, it covers the diagnosis. See desktop and gaming PC repairs.
Your quote
We tell you the price before any work starts, and nothing is done until you say yes. If we find another fault once the repair is under way, we stop and ask you before doing any more. A quote is valid for 14 days, because part prices change. All our prices include VAT.
Parts
For MacBook, iPhone and iPad screens and batteries, you can choose premium quality compatible parts or genuine Apple parts, which cost more. On an iPhone XR, XS or later, iOS lists a compatible part as “Unknown” under Parts and Service History in Settings. The phone works normally, but it can lower the trade-in value.
We recycle the parts we take out responsibly, and dispose of old batteries safely. If you’d like your old parts back, tell us when you book your device in.
Your data
Please back up your data before you bring a device in. We take care with your data, but we’re not responsible for data lost during a repair unless we’ve been careless.
Most repairs don’t touch your files. Some jobs, such as replacing a drive or reinstalling macOS or Windows, involve your files directly, and we’ll talk you through what happens to them before we start. Getting back files that are already lost is a separate service: see data recovery.
How long it takes
We repair devices the same day where possible. If a part needs ordering, we’ll tell you when we expect it. We can’t promise a time for every repair, and we’ll let you know if anything changes.
Paying
Payment is due when you collect your device, by card, bank transfer or cash. If we need to order an expensive part for your repair, we may ask for a deposit first.
Warranty
Hardware repairs come with a 12 month warranty, and MacBook screens with 6 months. The warranty covers the part we fitted and our work. It doesn’t cover new accidental or liquid damage, or the device being opened or repaired by someone else after us.
There’s no warranty on the MacBook service, macOS reinstalls or upgrades, virus removal, data recovery or console cleans.
Collecting your device
We’ll contact you when your device is ready. Collect it from our workshop during our opening hours: see how to find us.
If a device isn’t collected within 90 days of us telling you it’s ready, we’ll write to you. If it’s still not collected 30 days after that, we may recycle or sell it to cover our costs.
Your rights
None of this affects your statutory rights. Under the Consumer Rights Act 2015, a repair must be carried out with reasonable care and skill.
Questions about these terms? Call 01753 944 444 or email hello@thelaptopdoctor.co.uk.
Last updated: 8 November 2026.